Shipping policy
Shipping Policy
Thank you for shopping with RizzShoes. We are committed to delivering your orders safely and on time. Please review our shipping policy below to understand how we process and ship orders.
Order Processing
All orders are processed within 1–2 business days after receiving payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. In such cases, customers will be notified via email or phone.
Shipping Time
Estimated delivery times:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 4–7 business days
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Remote Areas: 5–8 business days
Delivery times may vary depending on location, courier service availability, and external factors such as weather or logistics delays.
Shipping Charges
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Free Shipping may be available on selected products or promotional offers.
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Standard shipping charges (if applicable) will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
You can use the tracking number to monitor your shipment status.
Shipping Delays
While we strive to deliver your order within the estimated timeframe, RizzShoes is not responsible for delays caused by:
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Courier service disruptions
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Natural disasters or weather conditions
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Government restrictions or holidays
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Incorrect shipping address provided by the customer
Incorrect or Incomplete Address
Please ensure that the shipping address provided at checkout is accurate and complete.
RizzShoes will not be responsible for orders that are delayed, lost, or returned due to incorrect shipping information.
Additional shipping charges may apply if the order needs to be re-shipped.
Damaged or Lost Packages
If your package arrives damaged or tampered with, please contact us within 48 hours of delivery with clear photos or videos of the issue.
Our support team will investigate and assist you with a replacement or resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: payments@rizzshoes.shop
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)